Refund & Returns Policy
Return Eligibility & Conditions
Eligible for Return
- Unused, undamaged products in original condition
- Items with original packaging intact
- Products returned within 2-3 days of delivery
- Items not specified as non-returnable
NOT Eligible for Return
- Custom or personalized items (unless defective)
- Used or damaged products due to misuse
- Items without unboxing video proof
- Products beyond the 3-day return window
- Items missing original packaging
- Sale or clearance items (check product page)
- Unused — no signs of use or wear
- Undamaged — free from scratches, dents, or discoloration not present upon receipt
- Complete — all components, accessories, and documentation included
- Original packaging intact or equivalent protective packaging
Return Process — Step by Step
Document the Purchase (Unboxing Video)
An unboxing video is mandatory for all return claims. Record from opening the package to inspecting the item — clearly show product condition, packaging, and any damage. Keep the video for at least 30 days after purchase.
Notify Us Within 2 Days
Email sales@coprasia.com or call +91 74172-45543 with your order number, product name, reason for return, unboxing video, photos of any damage, and your preferred resolution (refund or exchange).
Get Return Authorization
Our team reviews your request within 24–48 business hours. If approved, you receive a Return Authorization Number (RAN), return address, and shipping instructions.
Ship the Item Back
Package securely with original materials, include the RAN in the package, and use a tracked shipping method. Return shipping is the customer's responsibility unless the item is defective or we made an error.
Inspection & Approval
Once received, we inspect the item within 5–7 business days, verify condition against your documentation, and update you on the status via email.
Refund or Exchange Processed
Approved refunds are processed within 7 business days to your original payment method. Exchanges are shipped within 2-3 business days with a tracking number.
Damaged or Defective Items
- Manufacturing defects — cracks, casting issues, poor finish
- Missing components or damaged parts
- Structural damage affecting functionality
- Discoloration or oxidation beyond normal use
- Poor craftsmanship inconsistent with COPRASIA standards
- Items broken during shipping
- Crushed or dented packaging causing product damage
- Missing pieces due to shipping negligence
- Water damage or moisture exposure
Non-Defective Returns
If you are returning an item that is not defective but simply doesn't meet your expectations, the following deductions apply:
Product Price: ₹500
Original Shipping Paid: ₹50 (non-refundable)
Return Shipping Cost: ₹80 (your responsibility)
Refund Amount: ₹500 – ₹80 = ₹420
- 100% of the product price is refunded
- Original shipping charges are non-refundable
- Return shipping costs are the customer's responsibility
Refund Policy Details
Full Refund Includes
- Product purchase price
- Applicable taxes
Refund Does NOT Include
- Original shipping charges
- Return shipping costs (unless defective)
- Promotional discounts
- Gift wrap or special packaging charges
- Credit / Debit Card — refund appears on statement within 5–7 days
- Net Banking — refund appears within 3–5 days
- Digital Wallets — credited to wallet within 2–3 days
- COD — refund via bank transfer (provide bank details when initiating return)
Exchange Policy
- Item must be unused, undamaged, and in original condition
- Exchange must be requested within 3 days of delivery
- Original packaging must be intact
- Unboxing video required
Cheaper Item
Exchanging for a lower-priced item — the price difference is refunded to your original payment method.
Pricier Item
Exchanging for a higher-priced item — you pay the price difference plus any additional shipping if applicable.
Same Price
No additional charges. Replacement shipped within 5–7 days of receiving and inspecting your return.
Special Cases & Exceptions
- Non-returnable unless items are defective or damaged
- Defective items replaced at no cost
- Contact sales@coprasia.com for specific terms
- Non-returnable unless defective upon delivery
- Designed specifically per your requirements — cannot be resold
- Same return policy applies
- Shipping and customs charges are non-refundable
- Return shipping costs borne by the customer
- Check the product page for specific return terms
- Clearance / discontinued items may have restricted returns
- Contact us for clarification before purchase
What Happens to Returned Items?
Inspection
Each returned item is thoroughly inspected and assessed for resale, repair, or refund eligibility.
Resale
Gently-used returned items may be resold as clearly labelled "Pre-Inspected" stock — never misrepresented.
Donation
Unsalable items in good condition are donated to cultural institutions rather than discarded.
Recycling
Materials are recycled responsibly. We never discard quality items wastefully.
Common Issues & Solutions
Order Arrived Late
Contact us if delivery exceeds 10 business days. We may offer a partial refund or replacement. Provide tracking number and proof of delay.
Order Arrived Incomplete
Report missing items within 2 days with photos. We ship missing items immediately or provide a refund. No return necessary.
Item Doesn't Match Description
Eligible for return within 2-3 days. Provide photos and a clear explanation. No unboxing video required for clear description mismatches.
Item Damaged by Courier
Report immediately with photos of damage and packaging. We arrange free return and provide a replacement or full refund. We handle courier claims on your behalf.
Cancellation Policy
Eligible for Cancellation
- Orders not yet shipped
- Orders in processing / preparation stage
- Full refund including shipping within 7 days
NOT Eligible for Cancellation
- Orders already shipped
- Orders out for delivery
- Use Return Process instead
Contact Customer Support
For return and refund assistance, please include your order number, product name, reason, photos/video, and preferred resolution.
Mon–Sat | 10:00 AM – 6:00 PM
- Initial response — within 24–48 business hours
- Decision — within 2–3 business days
- Full resolution — within 15 business days (including bank processing)
Terms & Conditions
Your Responsibilities
- Provide accurate order information
- Report issues within 2-3 days of delivery
- Package items securely for return
- Use tracked shipping methods
- Keep documentation and proof of shipment
Our Responsibilities
- Inspect items fairly and transparently
- Process refunds and exchanges promptly
- Communicate clearly throughout
- Maintain confidentiality of return information
- Stand behind product quality
Policy Updates
COPRASIA may update this Refund & Returns Policy to reflect changes in our practices, new services, legal requirements, or operational improvements. Changes take effect immediately upon posting.
We recommend reviewing this policy before making a purchase. Your continued shopping with us indicates acceptance of our current policy.
Legal Compliance
This policy complies with the Consumer Protection Act, 2019 (India), E-commerce Rules, 2020 (India), and industry best practices for online retail. You have rights under consumer protection laws, and we honor them fully.
- National Consumer Helpline — 1800-11-4000
- Central Consumer Protection Authority — ccpa.gov.in
- State Consumer Commission — your respective state