Privacy Policy
Information We Collect
- Name, email address, phone number, postal address
- Shipping & billing address, city, state, postal code
- Order history, products purchased, preferences
- Username, encrypted password, account preferences
- Credit/debit card details (processed via trusted payment gateways)
- Payment method, transaction history, billing address
- Messages, inquiries, and feedback you send us
- Customer service interactions and support tickets
- Newsletter subscriptions and communication preferences
- IP address, browser type, device type, operating system
- Pages visited, time on site, links clicked, search queries
- Cookies, device identifiers, session data, referral info
- Approximate location based on IP address
- Explicit location only if you choose to share it
How We Use Your Information
Order Management
Process, fulfill, and deliver orders. Send confirmations, shipping updates, and handle returns/refunds.
Customer Support
Respond to inquiries and complaints. Maintain interaction records for quality assurance.
Marketing
Send promotional emails and newsletters — only if you have opted in. Personalize your shopping experience.
Website Improvement
Analyze usage, identify technical issues, A/B test features, and optimize site performance.
Legal & Security
Comply with legal obligations, prevent fraud, and protect the rights and safety of our customers.
Analytics
Generate anonymized reports, improve product offerings, and measure campaign effectiveness.
How We Protect Your Information
- SSL encryption on all data transmitted between your browser and our servers
- Secure servers with firewalls and intrusion detection systems
- Sensitive data encrypted both in transit and at rest
- Regular secure backups and scheduled security audits
- Access control — only authorized personnel may access personal data
- Regular employee training on data protection best practices
- Strict confidentiality agreements with all third-party handlers
- Data retained only as long as necessary for stated purposes
Sharing Your Information
We may share your information only with the following trusted parties:
- Payment processors for secure transaction handling
- Shipping & logistics partners for order delivery
- Email service providers for newsletters and transactional communications
- Analytics providers for website performance analysis
- CRM tools for managing customer interactions
All service providers sign strict Data Processing Agreements (DPA), use your information only for the purposes we specify, and are prohibited from using your data for their own purposes.
- Court orders, subpoenas, or legal processes
- Government agencies or law enforcement requests
- Regulatory compliance requirements
Cookies & Tracking Technologies
Cookies are small text files stored on your device that help websites remember information about your visits. We use the following types:
Essential Cookies
Required for website functionality including shopping cart and checkout. Cannot be disabled without affecting the site.
Performance Cookies
Help us understand how visitors use the site, track page performance, and identify technical issues. Powered by Google Analytics.
Functional Cookies
Remember your preferences, maintain login sessions, and enhance your shopping experience.
Marketing Cookies
Used for retargeting and personalized advertising. Powered by Facebook Pixel, Google Ads, and similar platforms.
- Adjust cookie preferences through your browser settings
- Use browser extensions or opt-out tools to block tracking
- Delete cookies from your device at any time
Your Rights & Choices
- Request a copy of all personal data we hold about you
- Receive your information in a structured, commonly used format
- Email support@coprasia.com with "Data Access Request" in the subject line
- Correct or update inaccurate personal information
- Request deletion of your information (subject to legal obligations)
- Ask us to erase data that is no longer necessary
- Unsubscribe from newsletters anytime via the email footer link
- Opt out of targeted ads through browser or advertising preference centers
- Manage or disable cookies through your browser settings
- Request that we limit how we use your information for specific purposes
- Object to processing for direct marketing or automated decision-making
Children's Privacy
COPRASIA does not knowingly collect personal information from children under 13 years of age. Our website is designed for general audiences and is not specifically targeted to children.
If we become aware that a child under 13 has provided personal information, we will promptly delete it. Parents or guardians who believe their child has shared information with us should contact us immediately.
Third-Party Links & Services
Our website may contain links to external websites and third-party services not operated by COPRASIA. This Privacy Policy applies only to COPRASIA's website and services.
We are not responsible for the privacy practices of third-party websites. We recommend reviewing their privacy policies before sharing your information. Third-party integrations include:
- Social media platforms (Facebook, Instagram)
- Payment gateways (Razorpay, PayU)
- Shipping and logistics partners
- Analytics services (Google Analytics)
International Data Transfers
COPRASIA is based in India. Your information is primarily stored and processed within India. However, due to the global nature of the internet, your data may be accessed or transferred to other countries where our service providers operate.
By using our website and providing your information, you consent to such transfers. We ensure all transfers comply with applicable data protection laws and that appropriate safeguards are in place.
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, and resolve disputes.
Account Information
Retained while your account is active; deleted upon account closure unless required by law.
Transaction Data
Retained for 7 years for tax and accounting purposes.
Marketing Data
Retained until you unsubscribe from communications.
Support Tickets
Retained for 2 years after resolution.
Analytics Data
Aggregated and anonymized after 12 months.
Updates to This Privacy Policy
COPRASIA may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of material changes by:
- Posting the updated policy with a "Last Updated" date on our website
- Sending an email notification of significant changes
- Requesting your consent if changes significantly affect how we use your data
Your continued use of our website following any changes constitutes acceptance of the updated Privacy Policy. We encourage you to review this policy periodically.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, please reach out to us:
Mon–Sat | 10:00 AM – 6:00 PM
Original Brass Store – OBS, Shivpuram, Roorkee, Uttarakhand (247667)
GSTIN: 05BIHPA5774P1ZU
Sector 82, Gurgaon, Haryana (122001)
GSTIN: 06BIHPA5774P1ZS