COPRASIA Returns & Refunds Policy
At COPRASIA, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we offer returns and exchanges under the following terms:
If an item is received damaged or defective, please notify us within 7 days of delivery with photos of the damage. We will arrange for a return and provide a full refund or exchange.
Eligibility for Return/Exchange:
Unboxing Video is required for any claim.
Items must be returned within 7 days of delivery.
Products must be in unused, undamaged, and original condition (including packaging).
Custom or personalized items are non-returnable unless defective or damaged.
Return Process:
Contact our customer support team at sales@coprasia.com with your order number and details of the item you wish to return.
You will receive instructions for the return and a return authorization number (if applicable).
Refunds:
Once your returned item is received and inspected, we will process your refund to the original payment method within 7 business days.
Shipping charges are non-refundable, and return shipping fees will be the customer’s responsibility unless the product is defective or damaged.
Damaged or Defective Items:
If an item is received damaged or defective, please notify us within 7 days of delivery with photos of the damage. We will arrange for a return and provide a full refund or exchange.